ASDAN aims to deal respectfully and effectively with all enquiries and communications, and secure the loyalty and trust of our registered centres by providing outstanding service and high-quality materials.
ASDAN will ensure that:
Any enquiries and appeals against assessment decisions should initially be discussed internally and, if not resolved, the centre co-ordinator should notify ASDAN. We will investigate your enquiry or appeal in accordance with our procedures for enquiries and appeals. Full details are provided in the Centre Guidance document and on this website.
If you are a student or candidate and wish to complain about something that has occurred during your programme or assessments, we will normally expect you to use the complaints or appeals procedures of your institution. However, we are concerned to see that these procedures are available to you, and that they are properly carried out.
ASDAN provides a Candidate Appeals Procedure which your assessor or co-ordinator will provide. When an investigation has been completed we will write to you to explain what we have done, the conclusion we have come to and why, and any further action we will be taking. If you have questions about this, or if you remain dissatisfied, we will then take up any additional points that you raise. Should ASDAN have cause to investigate potential irregularities or malpractice occurring within registered centres, we will follow our published policies and procedures, which comply with statutory regulations.
All of ASDAN’s Quality Assurance policies are subject to annual review and evaluation to ensure that they are fair and reasonable, and that we continue to meet our statutory obligations as an Awarding Organisation.
ASDAN is committed to the principle of equality of opportunity for all, and opposes all unlawful or unfair discrimination on the grounds of ability, age, ethnicity, culture, disability, domestic circumstances, employment status, gender, marital status, nationality, religious beliefs, sexual orientation or social background.
To meet this commitment, we aim to: